Support
We're here to help.
Real people, fast answers — for riders, businesses, fleets and partners. Every channel is answered by the team, not a ticket queue.
Frequently asked
How does escrow protect me?+
Your payment is held in escrow when you book. It's only released once the correct vehicle is verified at pickup. If the wrong vehicle arrives, you pay nothing and are refunded automatically.
What if my vehicle doesn't show up?+
PerfectRide automatically sources a verified alternative at the same price. If we genuinely can't fulfil the trip, your payment is refunded in full — you're never left stranded and out of pocket.
How do I book a ride?+
Open Book, enter your pickup, destination, date, time and how many vehicles, then pick from real verified vehicles and pay into escrow. Prefer to just say what you need? PerfectRide AI is one tap away.
Can I book for my team or guests?+
Yes. Business accounts get a company wallet, team members, approvals and reporting — book for staff or guests and bill it all to one place. See For Businesses.
How do I become a driver or fleet partner?+
Join the verified network on the Fleet page. Drivers keep 100% of the fare; fleet operators keep 90% with a flat 10% commission, escrow-protected payouts.
Still need a hand?
Message the team on Telegram or send us a note — we reply fast.